Returns and Refunds

Effective from 16 September 2026

1. Statutory right of withdrawal

Where applicable mandatory law grants a consumer the right to withdraw from a distance contract, that right remains fully unaffected by Dragonfly’s voluntary return policy described below.

For consumers in the European Union, the statutory withdrawal period is generally 14 days from the day on which you, or a third party designated by you other than the carrier, take physical possession of the goods. If several items from one order are delivered separately, the period runs from receipt of the last item.

To exercise your statutory right of withdrawal, you must clearly inform us of your decision within the applicable withdrawal period. You may do so, for example, by email at info@dragonflybrand.com or in writing to DRAGONFLY trading s.r.o., Dalimilova 1950/1a, 370 06 České Budějovice, Czech Republic.

You must send or hand the goods back without undue delay and, where the statutory 14-day withdrawal regime applies, no later than 14 days after informing us of your withdrawal. You are responsible for the direct cost of returning the goods unless mandatory law or a specific offer provides otherwise.

Where required by applicable law, we will reimburse the payments received from you without undue delay and no later than 14 days after you inform us of your withdrawal. This includes the cost of the original delivery up to the amount corresponding to the least expensive standard delivery method offered by us.

We will normally make the reimbursement using the same payment method that you used for the original transaction, unless another method is expressly agreed with you and does not result in additional costs for you.

We may withhold reimbursement until we have received the returned goods or until you provide evidence that you have sent the goods back, whichever occurs first.

You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning, to the extent permitted by applicable law.

The statutory right of withdrawal does not apply in cases excluded by applicable mandatory law, including, where applicable, goods made to the consumer’s specifications or clearly personalised goods and certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

2. Dragonfly voluntary 90-day return policy

In addition to your statutory rights, Dragonfly offers a voluntary return option for eligible goods from day 15 up to day 90 after receipt.

To request a voluntary return, please use our return portal:

https://dragonflybrand.com/a/returns

To be eligible for a voluntary return, the goods must:

• be in their original, clean and resaleable condition,
• have been only briefly tried on and otherwise remain unworn and unused,
• not have been washed, altered or damaged,
• show no signs of use or wear,
• be free from odours, stains, sweat, cosmetics, deodorant, hair and other soiling,
• have all original tags and other supplied components attached and undamaged, and
• be returned in their original retail packaging where such packaging was supplied.

If any of these conditions are not met, the voluntary return may be refused.

The voluntary return option does not apply to goods made or altered according to the customer’s requirements, personalised goods, gift cards or vouchers, or other goods expressly identified before purchase as excluded from voluntary returns.

The customer is responsible for the return shipping costs. Original shipping costs are not refunded for voluntary returns made after the statutory withdrawal period.

After we receive and inspect an eligible voluntary return, the purchase price of the accepted returned goods will normally be refunded using the original payment method.

3. Damaged, defective or incorrectly supplied goods

Please contact us as soon as possible if an item is defective, damaged or incorrectly supplied so that we can assess the issue and arrange the appropriate remedy.

Claims concerning defective, damaged or incorrectly supplied goods are handled separately from voluntary returns and in accordance with our Terms of Service and applicable mandatory consumer law.

You can contact us at info@dragonflybrand.com.

4. Exchanges

The simplest way to exchange an item is normally to return the item you have and, once the return has been accepted, place a separate order for the replacement item.

5. Where to return goods

Please follow the return instructions provided through our return portal or by our customer service team. Depending on your country, the following return addresses may be available:

Main return address:
DRAGONFLY trading s.r.o.
Dalimilova 1950/1a
370 06 České Budějovice
CZECH REPUBLIC (EU)
Phone: +420 777 500 441

German and Austrian customers:
Mailboxde.com GmbH
DRAGONFLY trading s.r.o., ID 144038
Äussere Weberstr. 57
02763 Zittau
GERMANY (EU)

UK customers:
DRAGONFLY trading s.r.o.
291180 York House, Green Lane West
PR3 1NJ Preston, Lancashire
UNITED KINGDOM

US customers:
DRAGONFLY trading s.r.o.
10685-B Hazelhurst Dr. #31219
TX 77043, Houston
USA

6. Return shipping charges

For voluntary returns, you are responsible for the cost of return shipping unless we expressly state otherwise.

For a statutory withdrawal, the rules on return costs and reimbursement of the original delivery costs are governed by the applicable mandatory consumer law. Where EU statutory withdrawal rules apply, the original delivery cost is reimbursed up to the amount corresponding to the least expensive standard delivery method offered by us.

7. Free gifts and promotional items

If a free gift was provided with an order subject to a minimum order value and that condition is no longer met after returning part of the order, the unused gift must also be returned.

If the gift is not returned, the refund may be reduced by the value of the gift stated in the promotional terms, up to its normal selling price at the time of the order.

8. How to return an item

For a voluntary return:

• Go to https://dragonflybrand.com/a/returns.
• Enter your order details and follow the instructions.
• Select the items you wish to return.
• Follow the return shipping instructions provided after your return request is processed.

If you are exercising a statutory right of withdrawal, use of the return portal is not mandatory. You may also notify us clearly by email at info@dragonflybrand.com or in writing within the applicable statutory period.

9. Questions about returns

If you have any questions about a return, please contact us at info@dragonflybrand.com.