Shipping

Available methods and the total delivery price are displayed before you place your order. The tariffs below describe standard shipping; a clearly displayed more favourable offer applies to the relevant order. Standard Czech delivery is free above CZK 2,000. General B2C free shipping applies above EUR 90 or the corresponding advertised local-market threshold. Any special promotion and its destination and minimum-order conditions must be disclosed before ordering.

Customs, import taxes and uncollected parcels

For delivery outside the EU, import duty, import taxes and carrier clearance fees may arise according to the destination, origin, classification and value of the goods. Unless expressly included in the total shown at checkout, charges legally payable by the recipient may be collected by the carrier or customs authority. Taxes which the seller is legally required to collect or pay remain the seller’s responsibility. In particular, a UK customs-duty threshold is not a general exemption from VAT or handling charges; no fixed euro equivalent or blanket exemption is promised.

Refusing or failing to collect a parcel does not itself communicate withdrawal. Please tell us clearly if you wish to withdraw. We do not automatically deduct fulfilment fees, penalties or all outbound shipping from a statutory refund. We may claim only reasonable, documented costs for which you are legally liable, with an explanation of the basis and amount; statutory withdrawal refunds and mandatory consumer protections, including those outside the EU, remain unaffected.

Delivery and consumer protection

The stated transit times are estimates in business days, unless a binding delivery date is expressly agreed. Product-specific dispatch times are shown with the product. Unless agreed otherwise, we deliver without undue delay and within 30 days of the contract. Statutory remedies for late delivery remain available. For US orders, if we cannot ship within the stated time (or within 30 days where no time is stated), we obtain any consent to delay required by law or provide the legally required refund.

Risk of loss or damage passes on delivery in accordance with applicable law. Where applicable mandatory consumer law requires physical possession, risk remains with us until you or a third party designated by you, other than the carrier, take physical possession. If you independently appoint a carrier not offered by us, risk passes on handover to that carrier only where the law permits.

Delivery without a signature, to a neighbour or to a safe place you have authorised, including outside your door, counts as proper delivery where it complies with your valid instructions and applicable law, including any required notification of the deposit. A delivery scan, signature, GPS record or photograph may be evidence of delivery. Once risk has lawfully passed, we are not responsible for subsequent theft, loss or damage not caused by our breach. This does not exclude claims for misdelivery, inaccurate carrier records or loss, damage or non-conformity arising before risk passed.

Please check your delivery details. Reasonable proven extra delivery costs caused solely by incorrect details you supplied or failure to cooperate may be claimed only where permitted by law. Reporting damage promptly helps investigation but failure to report immediately to the carrier does not remove your rights against us. Contact info@dragonflybrand.com. See our Terms of Service and Refund Policy.

The B2B tariff above applies only to genuine business purchases under the separately agreed wholesale terms. It does not alter consumer delivery rights.

Effective 14 October 2026.